COVID Guidelines & Studio Etiquette

WELCOME


CURRENT GUIDELINES REQUIRED TO ATTEND CLASSES AT BLACK CORAL HANALEI

On arrival, you must read, agree to, and sign the following:

Assumption of the Risk and Waiver of Liability Relating to Coronavirus/COVID-19

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is known to spread by person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing of 6 feet and have, in many locations, prohibited the congregation of groups of people.

Black Coral Hanalei (“the Studio”) has put in place preventative measures to reduce the spread of COVID-19, however, the Studio cannot guarantee that you will not become infected with COVID-19. Further, attending the Studio could increase your risk of contracting COVID-19.

By signing this agreement, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to or infected by COVID-19 by attending the Studio and that such exposure or infection may result in personal injury, illness, permanent disability, and death. I understand that the risk of becoming exposed to or infected by COVID-19 at the Studio may result from actions, omissions, or negligence of myself and others, including, but not limited to, Studio employees, instructors, students, and their families.

I voluntarily agree to assume all the of foregoing risks and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, liability, or expense, of any kind, that I may experience or incur in connection with my attendance at the Studio. On my behalf, I hereby release, covenant not to sue, discharge, and hold harmless the Studio, its employees, instructors, agents, and representatives, of and from the claims, including all liabilities, actions, damages, costs or expenses on any kind arising out of or relating thereto. I understand and agree that this release includes any claims based on the actions, omissions, or negligence of the Studio, its employees, instructors, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in the Studio.

If you have traveled off island, are a visitor or resident, your waiver signature is required before attending class to confirm and attest to the following:

1. I am a resident of Kaua'i, have local ID and have not traveled off island since March 2020.

OR

2. I have attended the mandatory 2-week uninterrupted quarantine after arriving to Kaua’i

Dates of arrival on Kaua'i and Quarantine: ______________________________________________________________

AND

3. I do not have or have had since quarantine any symptoms of COVID: fever/chills, cough, difficulty breathing, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.

4. To my knowledge, I have not come into contact with anyone who has tested positive for COVID, any contagious illness, or symptoms related to COVID in the last 3 weeks.


Masks must be worn at all times to enter/exit the studio and while on facility property. Social distancing of 6 ft is required when entering/exiting studio, while on facility property, and during class (with the exception of household members).

Pre-registration for class is required. Class size is limited to 10.

You are required to bring your own yoga mat and towel if needed (available for purchase in our Boutique), water bottle, and any props you prefer to use.

Our Promise to our Clients:

We will maintain a thoroughly cleaned and sanitized Studio

We will wear face masks at all times

We will follow social distancing guidelines, 6 ft maintained during practice in class

We will provide hand sanitizer

We will continue to provide quality small group classes in the best interest of health, wellness, and the safety of our Studio and Community.

-Black Coral Hanalei-

In order to create a positive, clean, and safe space for everyone whom walks through our door, we ask that you please:

  • Arrive 5-10 minutes early to class and give yourself time to check in and set up your space. Should you arrive late and the front door is locked, you can enter through the back door.
  • Once you have a client account set up in Mindbody online for Black Coral, you can sign yourself in on the ipad when you arrive and bypass the line at the front desk.
  • We often set up the mats two rows, facing the mirror. Try to leave a few mat spaces for those who may be running late.
  • Set cell phone ringers to silent
  • Please practice good hygiene for the love of yourself and your neighbor. Make sure that your body, clothes, and mat are clean and odor free. Please use deodorant and avoid using scented perfume, essential oils, cologne, after-shave, or scented lotion. Essential oils in the hot room often smell very unpleasant. If you tend to have strong body odor, please wear aluminum free deodorant and shower before class.
  • Do not attend classes when sick.
  • If you have injuries, illness, or medical conditions please let instructor know before class.
  • If you would not like to be adjusted during class please let instructor know.
  • Practice with care and consideration for yourself and others. Modify in postures as you need. Enjoy the process of opening and dropping into your body.
  • Enjoy your class! Please offer us feedback and let us know how we can better support you!

CANCELLATION POLICY


Private and Semi-Private Cancellation

Canceling more than 24 hours before an appointment is considered an “early cancel,” and the client will not be charged for the session. Canceling less than 24 hours before an appointment is considered a “late cancel,” and the client will be charged for the session.

Group Class Cancellation

Canceling more than 3 hours before a group class is considered an “early cancel,” and the client will not be charged for the session. Canceling less than 3 hours before a group class is considered a “late cancel,” and the client will be charged for the session.

The following is the text found on our Client Intake Form that is initialed by each client prior to participating in either a private/semi-private session or group class:

“CANCELLATION POLICY: I UNDERSTAND THAT IF I MUST CANCEL A SCHEDULED APPOINTMENT, I WILL NOTIFY BLACK CORAL 24 HOURS IN ADVANCE FOR PRIVATE SESSIONS AND 2 HOURS IN ADVANCE FOR GROUP CLASSES, OR I WILL BE RESPONSIBLE FOR PAYMENT IN FULL.”

**Please note all pilates services including but not limited to private/semi-private sessions/packages, mat classes/packages, and equipment classes/packages are non-refundable**

RETAIL RETURN POLICY


We accept returns on retail items for store credit within 7 days of purchase if all of the following criteria are met:

  1. Product is unworn with attached tags.
  2. Product is returned within correct time period.
  3. Product was purchased at Black Coral.

**Please note all sale items are non-refundable**